In our experience, phone companies and happy emojis just don’t mix. But when the Hive heard the story behind The People’s Operator (TPO for short) — well, let’s just say we’ve been over-indexing on the heart eyes emoji ever since. TPO believes that small actions can add up to a big difference. That’s why 10% of every customer’s bill goes directly to the charity of their choice, at no extra cost to them! On top of all that good, TPO offers some of the most competitive plans on the market (pre-paid deals start at just $9/month), great coverage (they’re powered by Sprint’s nationwide 4G LTE network) and a US-based customer service team that’s available seven days a week. It’s a mobile network that’s delivering goodness with every connection!
Transform your mobile phone into a force for good! With service from TPO, 10% of your monthly bill goes towards a cause you choose.
I was really excited about trying the TPO service. Before I opted into the BzzAgent campaign, I looked up two of the cell phones that I currently have to make sure that they could be used with the service. Both phones were on the list so I signed up. Once the campaign began and I received all of the information to get started, I logged on to the TPO website. When I chose BYOD (bring your own device), I had trouble signing up with both phones. I called customer service and I have to say, I had two fantastic customer service interactions. I spoke to two customer service agents because I didn't have both phones in front of me when I made the first call. The first person I spoke to was so determined to find out whether the phone was compatible with the TPO service. She seemed as disappointed as I was when she couldn't find the phone on their list of compatible phones. The customer service associate even went out of her way, continuing to search for the phone even after we'd hung up. I know this because she called me a few hours later to tell me that she may have found a match - unfortunately, it was not. As a result, I cannot review the service itself, but only the customer service and the compatibility of service for devices. I'm very disappointed that both phones that I have were not compatible (an IPhone and an Android). When I considered buying a new phone, the prices for the phones were much more than if I went to Verizon or AT&T. Also, I applied for their payment program just to see how much the payments would be and an IPhone was over $1100 by the time it was paid for through this plan. On the bright side, the customer service was great, practically remarkable when you consider the service you get from most cell phone companies. I am in the market to buy a new phone and when I do, I would consider looking at TPO again, but it just didn't work out for me right now.