I have been a Cingular customer since 1999 and was worried that when they merged with AT&T their service would go downhill. I guess I didn't need to worry -- I had to go into the store (nyc 43rd and Lex) to replace my phone after I dropped it in the toilet (oops) and received GREAT service and wasn't pressured at all to buy things outo f my budget or that I didn't need. I left with an LG CF 360 phone and didn't need to increase my monthly payments at all. I'll be sticking with AT&T.