Posts Tagged ‘twitter’

Now is the Time to Razzle Dazzle with Video Marketing

Thursday, May 2nd, 2013

Videos are extremely engaging. The proof is in how your husband stares at the television behind you during dinner instead of listening to how your day went. With that, marketers have been tapping into the potential of videos for some time now. Since Google’s purchase of YouTube, the benefits of adding videos into your marketing strategy have increased for businesses of all sizes.

35 hours of content are uploaded to YouTube per minute, according to Social Media Examiner. With so much competition, marketers need to focus on how to stand out from the crowd and draw in an audience. The best way to go about creating content for your brand’s videos is to focus on your customers’ needs. Focusing on your customers’ needs allows you to create content that is most relevant and valuable to them. Business 2 Community reports that customers who view videos are 174% more likely to make a purchase than those who don’t. Relevancy can lead to larger profits.

Chances are slim you will make a video as viral as “Charlie Bit Me,” but you can expand your videos’ reach. First off, always include your brand’s URL in the description of your videos to drive traffic, and also include several tags on your video if using YouTube. These tags will make your video more likely to turn up in a local search. Google’s purchase of YouTube also cannot be overlooked. Now, videos appear at the top of search results. In order to secure a featured spot for your videos, include keywords in the title. These keywords will link your content to the search engine.

Social Media Today states that marketers need to “utilize the social media infrastructure,” meaning connecting your content to other social networking sites. Facebook, Twitter, Pinterest and Tumblr all support YouTube videos and offer different paths to consumers. Three out of five consumers will watch a video for a product to educate them about it so they make a more informed decision. The more social networks featuring the video, the more ways to persuade your customer base.

Consumers watch videos to gain greater insight into a product or a brand. The shorter and more concise a video, the better. The end of a video should include a call to action. Give your customers a direction instead of leaving them hanging on what to do next. A specific direction will increase the likelihood of a customer following through on a purchase.

Videos are more important than ever in your marketing strategy. Compose a plan that is most relevant to your audience and put it into motion.

Instagram is in Command

Thursday, April 11th, 2013

Acquired by Facebook last year, Instagram has skyrocketed in popularity (even with #nofilter) and is beginning to command the attention of major brands.

In an increasingly visual world, Instagram is a powerful brand marketing tool. We aren’t saying that you need to go out and create a photo campaign of images that look like they could be used on billboards.  The power and beauty of Instagram is the casual air it gives off. According to MarketingProfs, consumers are looking for a more relaxed approach on this social media site, and in turn are more receptive. Instagram should not be used solely for advertisements since consumers can find that anywhere. Instead, brands need to utilize the app to cultivate relationships with their customers.

Brands can still show off their products on Instagram, but in a more natural and beautiful setting. For instance, a restaurant chain can post a photo of a customer eating a meal outside on a spring day. With a wide array of filters to enhance the image, posting a photo that is made beautiful and depicting people enjoying the services can elicit a higher level of engagement.

Aside from showcasing products and services, Instagram is a great way to bring your consumers behind the scenes of the brand. Images posted can pull away the corporate mask to show your employees as everyday people having fun with their jobs. You can show your followers the beginning stages of production, meetings, products being used around the office and employees helping people just like them. Adrienne Erin of MarketingProfs states, “Instagram is a great platform for highlighting what is unique or special about your company—like show-and-tell for grownups.”

Speaking of highlighting, Social Media Examiner suggests that you also highlight consumers. These consumers are the people who keep your brand going, and we already know how powerful peer influence is. We also know about the importance of brand advocates, so why not highlight them in a new way? Showcase your top advocates by posting photos of them. Brand advocates are crucial and their levels of engagement have been growing on Instagram. By showing them off, they’ll show you off by liking, sharing and re-tweeting your photos to their peers and offering a glimpse into your brand experience.

Another advantage of Instagram for brands is that it can be linked to Facebook and Twitter. Cross promotion is extremely important in this social media dominated society. An astounding 98% of photos on Instagram are posted to Facebook with an estimated 274 people engaging with the photo in some capacity. ”Integration between Facebook and Instagram has allowed users to have photos they ‘like’ appear in their Facebook feeds,” Simply Measured says. “The result has been a continued increase in per post engagement and a greater share of brand photos posted to Facebook.”  Twitter sees a lower share rate at 59% with 22 tweets per photo. Still, cross promoting images allows your brand’s visibility to increase along with its reach.

Instagram offers a new path to consumers for brands. By engaging with Instagram, you can engage with your consumers.

A Small Glimpse Into an Entire Experience

Friday, February 1st, 2013

Another app can now grace iPhone users’ screens everywhere. Twitter introduced its new app Vine to the Apple Store marketplace. The app has no 140 character limit! Sounds great, right? That’s because it’s actually a video app that allows users to make a 6 second clip that will play on a loop, similar to a GIF.

Vine derives it’s name from how the 6-second video is created. Users can focus on a image for a few seconds stop the reel and begin filming a new image. Each image is like a leaf on the vine and all are strung together to create a video. The videos created  by the app can be shared on Twitter, Facebook and blogs making the virality of the videos more powerful.

Vine can be used to marketers’ advantage through consumers. It gives creators an “equal playing ground” because it is limited to their phones with no extra gadgets to enhance images. What some are dubbing the “video version of Instagram,” Vine has the potential to generate sales when consumers showcase a product. Instead of telling the story, consumers and marketers can show the story of a brand. As we mentioned in our last post Every Story is a Purchase in the Making, storytelling is a powerful marketing tool to reach audiences.

Social Media Today stated that Vine will force those using it to “get to the point” and remove any filler information that is typically present due to the 6 second time limit. This time constraint has the ability to spur creativity among users according to CNN. Scott Klemmer, co-director of the Human-Computer Interaction Group at Stanford University, says the following;

“One of the things we know about creativity is that constraints are essential for getting people to do creative stuff. If you come up with the right constraints, that’s a benefit, not a drawback.”

Videos can supplement the word of mouth efforts of consumers because of its visual appeal. The clips are also very short so viewers’ attention is obtained for the entire duration, which may not be the case in other instances. With a mere 6 seconds, creators will have to come up with quirky and different ways of conveying their excitement. Overall, only time will tell if Vine will lead to greater virality for a brand among consumers.

For BzzAgents who have downloaded the Vine app, it’s now your chance to deliver creative videos about your BzzKits. Check out a vine created by BzzAgent Jon O. Feel up to it? Share your Vine creations and opinions here.

What Gets Clicked on Twitter

Wednesday, January 25th, 2012

You think you know a thing or two about using Twitter to promote your product?  If you are using Twitter to drive people to product pages, offers, articles and blog posts, then you need to know what gives you the best chance for success.

Dan Zarella of Hubspot studied this and created a great infographic on how to get more clicks out of Twitter. Here a summary of his findings with a little of our own commentary.

  • Keep tweets between 12 and 130 characters.   This makes a lot of sense. You want to say enough to communicate a compelling thought while leaving enough space for the RT and your username. If you want to be re-tweeted, keep your audience in mind and make it as easy as possible for someone to just click RT.  The more time they have to spend figuring out ways to cut words and spaces to get it down to 140, the less likely they’ll be to do it. An RT should just take a second.
  • Place links about 25% of the way through.  The highest click rates occurred when the link was a quarter of the way into the message.  This was an eye-opener for me. I usually put the link at the end of the tweet so I can use the beginning of the message to build the call to action. But as they say in the newsroom, don’t bury the lead.  The chart shows that you don’t want to start with the link, but get it in the message early.
  • Tweet links a slower pace.  Sending only 1 or 2 links per hour will boost your click rate by as much as 300% compared to more frequent posts.  You don’t want to appear spammy and sending too much of anything becomes noise. Make your tweets count by sending quality links at a slow, but steady basis.
  • Choose the right words. Twitter is a conversation so it’s important to recognize the people you are communicating with.  Tweets mentioning others using the word “via” and @ had click rates in the 6% range, triple the click rate of tweets not using the terms. “RT” and “please” were also well received.  It pays to be polite on Twitter.  On the other hand, the use of “@addthis” and “marketing” actually performed worse than tweets without them.  Think about that the next time you click the share button.  My guess is that many share button tweets prepopulate the language in the post so it becomes a lot less interesting if a lot of people tweeting the same thing the exact same way. My takeaway, be creative.
  • Experiment using paper.li.  If you are not familiar, paper.li is an automated content aggregator on a particular topic.  Content is collected daily based on keywords or hashtags and posts are sent daily with the words “daily is out”. This must create a sense of ugency people can’t resist. According to the study, these gets click rates in the 30% range.  Sounds like it’s time to set one of these up.
  • Use action words: more verbs, fewer nouns.  Tweets with more adverbs and verbs have a much higher click rate than tweets with mostly nouns and adjectives.  This all comes down to being interesting and talking in an active voice. Nouns are passive and boring.
  • Tweet on the weekends.  Tweet click rates jump on Saturday and Sunday. A Sysmos report from 2009 shows that Twitter volume is somewhat lower on the weekend, especially on Sunday.  Seems like when activity is lower, your tweet is more likely to get noticed.
  • Tweet later in the day.  Clicks rates are high at 9am before fading as the morning coffee wears off.  Lunch must energize people because clicks skyrocket to their highest point in the day at 2pm. Rates fade and jump at 5pm and again between 8 and 10pm.  The study doesn’t indicate whether these are east coast times, but I suspect they are.  So I’m sure the popularity of afternoon tweets has a lot to do with the addition of our west coast friends when they come online.  No matter where you live, avoid 2am to 7am. Nobody’s clicking anything then.

This is interesting stuff. Some of these findings have made me re-think some the ways I approach Twitter for marketing. What about you? Lets talk about it at @bzzagent.

 

 

 

 

 

 

Twitter’s 50/.05 Rule

Tuesday, April 12th, 2011

Everyone knows about the 80/20 rule, but did you know that it doesn’t apply to Twitter? Not even close.  We’ve always know that a few dedicated users generate much of the discussion, but new research from Yahoo finds that 50% of the tweets are created by just .05% of users.  A very small group of people are creating the content that drives discussion and shapes perceptions of all Twitter users.

The Yahoo study uncovered some other facts about Twitter that we haven’t seen before.

  • They found a significant homophily with the categories of users. People like to follow others like them. Celebrities typically follow celebrities, media follows other media, bloggers follow other bloggers, etc.
  • Posts from different types of people have very different lifespans. Posts originating from the media users have very short lifespans while posts from bloggers live the longest. A blogger’s post is more likely to be retweeted months and even years after its introduction.
  • The topic matters too. Posts linking to videos, music and product reviews on Amazon have lifespans that are “effectively unbounded and can seemingly be rediscovered by Twitter users indefinitely without losing relevance”.

The data on celebrity Twitter users is interesting considering that some companies are paying celebs to Tweet about their products.  If this is something you are considering, Yahoo found that celebrities have among the largest followings on Twitter but their posts are the shortest-lived and the least likely to be retweeted by others. That doesn’t sound like influence to me.

Recent reports state that there are 175 million registered Twitter users. 90% follow less than 50 others and only 1.5 million follow more than 500 others. We see a lot of that at BzzAgent. Charting follower counts of Twitter users looks like a reverse bell curve.  Most people either have many thousands of followers or a small group of close friends. There are far fewer in the middle.

Does this mean that a marketer doesn’t need to take Twitter seriously?  Not at all. In fact, comScore says that Twitter users spend a lot of money online. They outspend general web users by as much as 64%.

The key is to work with the right people. Even if you are not connected to that top 0.05%, you can find those with an expertise and significant influence in your topic area. Tools like Klout and PeerIndex can help you narrow down the audience. They’ll give you those with a voice and a large following in your marketplace, but don’t stop there.

Once you find them, what do you do with them? You’ll want to introduce them to a program designed to expose them to your product and all the information they’ll want to share with others. This is an ongoing process that builds momentum with new activities promotions and offers… and it monitors their contributions (remember the FTC is watching). Then you can measure their influence in terms of sales generated and not just their potential for action.

The 6 Phases of Social Media (as told by Energy Drinks)

Wednesday, April 7th, 2010

The other day I was attacked by a commercial for 5-hour energy drink.  They claim to be a purer version of every other energy drink on the market.  It dawned on me that 5-Hour had entered an established market with entrenched leaders – and with effective positioning and distribution, had managed to take a leadership position.  “Where the hell did these guys come from?” I asked myself.  Ironically, this isn’t all too different from the question one might ask about new social media platforms.  By tomorrow, today’s dominant player may be yesterday’s news.  And yesterday’s unknown startup may be sucking up countless hours of your time by year’s end.

In an incredibly short period of time, social media has seen massive shifts in dominance.  I got to wondering: if social media were an energy drink, which platform would be 5-Hour.  Then my OCD took over and here’s how it all turned out…

Phase 1:  Soda is Friendster

The earliest days of social media was all about Friendster, which began the revolution of a whole new way to communicate with your peers.  It was fun and different and with all the early-friending going on, made you feel like a million bucks.  But like soda (which is linked to obesity and type 2 diabetes, not to mention cavities), what felt-good going down, didn’t always meet up with expectations.   Friendster’s caffeine buzz wore off pretty quickly, and all that was left was the sugar crash.  A whole slew of new flavors were tried, like Orkut and Xanga, but they all left you with the same jittery feeling.  There had to be something better…

Phase 2:  Gatorade is LinkedIn

200px-Gatorade_logo.svgLinkedIn took all the refined sugar and colored water of early social networks and turned it into something real.  While early networks were really just a place to hang out and connect with your friends, LinkedIn gave social networking the purpose of connecting for business.  And while Gatorade’s neon glow clearly isn’t a naturally occurring organic element, they also had a purpose:  electrolytes intended to fuel athletes and sports junkies.  Both LinkedIn and Gatorade resisted the urge to achieve trendiness; they weren’t meant to be mixed with booze for fun downtime.  You didn’t take Gatorade if you weren’t serious about thinking touchdown.  LinkedIn proved it was time to take social media seriously.

Phase 3:  Monster is My Space

MonsterEnergyDrinkLogo1Then along comes My Space.  They were big and bad and after 3 minutes on their site, you started feeling crazy all over.  A My Space page was straight out of the web circa ‘95: flashy banners and crazy multi-colored fonts surrounded by blinking marching ants.  But those nutty kids got it and Rupert snapped it up for gobs of millions, so it seemed like there might be some real magic there.  Monster Energy Drink comes in an oversized can, the logo is fluorescent green and its tag line is “unleash the beast.”  If you wanted to slam something that would make you dizzy, Monster was it.   But then oversized wasn’t so cool anymore, and that was that.  As for MySpace, their meteoric rise to stardom was only matched by the G-force inducing rate of its fall.  Out of the ashes, they have become a go-to destination for talking about the latest teen boy band or undiscovered gal creating acoustic rock tunes in her dorm room.  In what can only be described as an incredible coincidence, Monster was unseated by Rock Star, whose URL is rockstar69.com – go figure…

Phase 4: Red Bull is Facebook

170px-Red_Bull.svgIn 1997, Red Bull was introduced in the US and made a slow, plodding path toward dominance.  By 2009 they dominated with nearly half the market share of all energy drinks in the US.  Sounds a lot like Facebook’s rise to power and their current stranglehold on the social media economy. Red Bull’s brand was masterfully developed through fly-in-the-face-of-normalcy sporting events and the mystery surrounding their bull-testicle ingredient, Taurine.  Facebook has had its own fair share of fly-in-the-face-of-normalcy moments, which can best be documented by any network-tv interview with CEO, Mark Zuckerberg.  There’s no doubt Red Bull has proven their staying power, and best guess is Facebook is going to do the same.

Phase 5: 5-Hour Energy Drink is Twitter

Smart marketers are a dime a dozen, but you have to hand it to the 5-Hour energy guys.  They realized that people were sick of energy drinks withBerry_bottle frightening-sounding ingredients like inositol, carnitine, creatine, or glucuronolactone; that drinking from a can the size of your bicep was too intimidating; and that mixing your energy drink was way too trendy.  Enter 5-Hour energy, the Twitter of energy drinks.  It’s small.  It’s simple.  It’s everything the rest of the drinks say they are but aren’t.   Twitter similarly is the straight-to-the-jugular of social media.  140 characters keeps it small and tidy, without all of the other social-connectivity blather.

Phase 6:  A tiny pill or something you can snort is likely Social Media’s Next Big Thing

If we’ve learned anything about social media, it’s that nothing stays the same forever.  While it’s hard to imagine a world without Facebook and Twitter’s headline-stealing dominance, it hasn’t been that long since we thought AOL was the ruler of the universe, Altavista had solved search and my Razor phone was the best mobile could provide.

Don’t look now, but something else is coming.  It’s probably right under our noses and it’s another way entirely to connect socially.  If this were an energy drink it may not even be a liquid; it would have to be gummy or powdery, or maybe furry and Tribble-like and you’ll just rub it on your forehead for a burst of adrenaline.

Speaking of which, have you seen Formspring.me yet?

Addendum: Josta is Bebo

JostalogoThis point would be irrelevant, save for the fact that Bebo is about to become AOL’s $850 million dollar mistake.   Sometime around 1995, Pepsi launched itself into the energy drink market with Josta.  With Pepsi’s marketing muscle and enormous budget, it seemed this new entrant might give others a run for their money, but 1999, Pepsi discontinued the product.  AOL tried the same sleight of hand, with the same result.  Truth is, I know a few people who tried Josta, but I can’t name a single soul who will admit to using Bebo.

The other day I was attacked by a commercial for 5-hour energy drink. They claim to be a purer version of every other energy drink on the market. It dawned on me that 5-Hour had entered an established market with entrenched leaders – and with effective positioning and distribution, had managed to take a leadership position. “Where the hell did these guys come from?” I asked myself. Ironically, this isn’t all too different from the question one might ask about new social media platforms. By tomorrow, today’s dominant player may be yesterday’s news. And yesterday’s unknown startup may be sucking up countless hours of your time by year’s end.

In an incredibly short period of time, social media has seen massive shifts in dominance. I got to wondering: if social media were an energy drink, who would be 5-Hour. Then my OCD took over and here’s how it all turned out…

Phase 1: Soda is Friendster

The earliest days of social media was all about Friendster, which began the revolution of a whole new way to communicate with your peers. It was fun and different and with all the early-friending going on, made you feel like a million bucks. But like soda, what felt-good going down, didn’t always meet up with expectations. Friendster’s caffeine buzz wore off pretty quickly, and all that was left was the sugar crash. A whole slew of new flavors were tried, like Orkut and Xanga, but they all left you with the same jittery feeling. There had to be something better…

Phase 2: Gatorade is Linked In

Linked In took all the refined sugar and colored water of early social networks and turned it into something real. While early networks were really just a place to hang out and connect with your friends, Linked In gave social networking the purpose of connecting for business. And while Gatorade’s neon glow clearly isn’t a naturally occurring organic element, they also had a purpose: electrolytes intended to fuel athletes and sports junkies. Both Linked In and Gatorade resisted the urge to achieve trendiness; they weren’t meant to be mixed with booze for fun downtime. You didn’t take Gatorade if you weren’t serious about thinking touchdown. Linked In proved it was time to take social media seriously.

Phase 3: Monster is My Space

Then along comes My Space. They were big and bad and after 3 minutes on their site, you started feeling crazy all over. A My Space page was straight out of the web circa ‘95: flashy banners and crazy multi-colored fonts surrounded by blinking marching ants. But those nutty kids got it and Rupert snapped it up for gobs of millions, so it seemed like there might be some real magic there. Monster Energy Drink comes in an oversized can, the logo is fluorescent green and its tag line is “unleash the beast.” If you wanted to slam something that would make you dizzy, Monster was it. But then oversized wasn’t so cool anymore, and that was that. As for MySpace, their meteoric rise to stardom was only matched by the G-force inducing rate of its fall. Out of the ashes, they have become a go-to destination for talking about the latest teen boy band or undiscovered gal creating acoustic rock tunes in her dorm room. In what can only be described as an incredible coincidence, Monster was unseated by Rock Star, whose URL is rockstar69.com – go figure…

Phase 4: Red Bull is Facebook

In 1997, Red Bull was introduced in the US and made a slow, plodding path toward dominance. By 2009 they dominated with nearly half the market share of all energy drinks in the US. Sounds a lot like Facebook’s rise to power and their current stranglehold on the social media economy. Red Bull’s brand was masterfully developed through fly-in-the-face-of-normalcy sporting events and the mystery surrounding their bull-testicle ingredient, Taurine. Facebook has had its own fair share of fly-in-the-face-of-normalcy moments, which can best be documented by any network-tv interview with CEO, Mark Zuckerberg. There’s no doubt Red Bull has proven their staying power, and best guess is Facebook is going to do the same.

Phase 5: Twitter is 5-Hour Energy Drink

Smart marketers are a dime a dozen, but you have to hand it to the 5-Hour energy guys. They realized that people were sick of energy drinks with frightening-sounding ingredients like inositol, carnitine, creatine, or glucuronolactone; that drinking from a can the size of your bicep was too intimidating; and that mixing your energy drink was way too trendy. Enter 5-Hour energy, the Twitter of energy drinks. It’s small. It’s simple. It’s everything the rest of the drinks say they are but aren’t. Twitter similarly is the straight-to-the-jugular of social media. 140 characters keeps it small and tidy, without all of the other social-connectivity blather.

Phase 6: A tiny pill or something you can snort is likely Social Media’s Next Big Thing

If we’ve learned anything about social media, it’s that nothing stays the same forever. While it’s hard to imagine a world without Facebook and Twitter’s headline-stealing dominance, it hasn’t been that long since we thought AOL was the ruler of the universe, Altavista had solved search and my Razor phone was the best mobile could provide.

Don’t look now, but something else is coming. It’s probably right under our noses and it’s another way entirely to connect socially. If this were an energy drink it may not even be a liquid; it would have to be gummy or powdery, or maybe furry and Tribble-like and you’ll just rub it on your forehead for a burst of adrenaline.

Speaking of which, have you seen Formspring.me yet?

Addendum: Josta is Bebo

This point would be irrelevant, save for the fact that Bebo is about to become AOL’s $850 million dollar mistake. Sometime around 1995, Pepsi launched itself into the energy drink market with Josta. With Pepsi’s marketing muscle and enormous budget, it seemed this new entrant might give others a run for their money, but 1999, Pepsi discontinued the product. AOL tried the same sleight of hand, with the same result. Truth is, I know a few people who tried Josta, but I can’t name a single soul who will admit to using Bebo.