Posts Tagged ‘Social Commerce’

How Parents Decide What to Buy

Tuesday, January 4th, 2011

When shopping for electronics for the home, parents turn to the web for detailed product reviews.  Price may narrow down the options, but the brands and features parents consider are determined by how the product is reviewed online.  And the older their children are, the more parents rely on the internet.

These are the findings of a new study from ConsumerSearch.com and Harris Research. The “TeenFluence Survey“  looked on the most common factors affecting purchase decisions for teens and their parents.  Teens have a lot to say about electronics products, but parents hold the credit cards so their research determines what makes it to the cash register.

“At the end of the day, parents are making the most of online resources and no doubt looking to their own peers for views and reviews.” – Christine Frietchen, editor-in-chief, ConsumerSearch.com

This is another example of the importance of strong consumer advocacy online.  Buying home electronics can be a complicated process – technologies are constantly evolving and unless you are a fanboi,  new acronyms can make the simplest concept sound confusing.  Online product reviews from real people cut through the noise and tell people what they want to hear in a language that makes sense to them.

A Google search for LCD TV reviews will turn up dozens of consumer review sites.  Even a professional review of a product like this on CNET can be surrounded by a hundred consumer reviews.  The comments in these reviews can often dive even deeper in the user experience and add more commentary about things like value for the money, the setup/installation process and customer support.

The Naked Truth About Social Media ROI

Tuesday, November 16th, 2010

Do not believe the skeptics! They are here, here, here and all around us. They will tell you that social media is all about relationships and that measuring its ROI cannot, or should not be done.  Social media may be the best thing to happen to the relationship between brands and the public, but those who say that’s all it can do are simply looking at it through too narrow a lens.

We are here to put an end to that. The truth is, with the right practices social media can drive sales and the ROI can be measured. We’ve exposed the details of 4 specific measurement practices in our new ebook “The Naked Truth About Social Media ROI”. The ebook establish a hierarchy of measurement practices and summarizes specific steps brands can follow to implement them in their business today.

The Naked Truth About Social Media ROI” is creating a bzz at the WOMMA Summit and a lot of people are “getting naked” at our booth here in Las Vegas.  Now you can too in the comfort of your own home or office.

Get your copy at u.bzz.com/roi and tell us what you think.

4 Keys to Social Commerce Success

Monday, August 23rd, 2010

As you probably know, the Gap ran a huge program with Groupon last week: they offered a $50 store voucher for only $25.  The deal was so popular with back-to-school shoppers that 445,000 vouchers sold in one day. At one point, the site claimed it was selling 10 vouchers per second.

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