Posts Tagged ‘humility imperative’

To Be a Great Leader, Don’t Be a Genius; Be a Sponge and a Stone

Monday, September 19th, 2011

This is a cross-post of an article Dave Balter wrote here for Forbes. For more discussions and thoughts on the importance of humility in business leaders, check out HumilityImperative.com.

This article is by Dave Balter, the founder and chief executive of the Boston-based social marketing company BzzAgent, owned by dunnhumby ltd., where he is part of the global executive team. He is also a founder and the executive chair of the skill-testing platform Smarterer, and an investor or advisor to a dozen start-ups.

There’s a misconception that the most successful business leaders achieve greatness because they’re insanely smart—geniuses, even. You look at people like Mark Zuckerberg, Reed Hastings, and Warren Buffett, and it seems that might just be true. After all, they are more successful than their peers, and there’s no doubt they’re extremely sharp. Yes, they are smarter than you.

But the truth is different. Most highly successful leaders really aren’t the smartest people in any room. Rather, they have something that sets them apart. That something is sponge and stone. I’d argue that for any entrepreneur or leader, sponge and stone is the critical differentiator that defines his or her likelihood of success. (And I’d take success over smarts any day.)

In the business world, a sponge is someone who is tirelessly driven to seek and absorb new information. In general terms, this means someone who is highly curious, possibly even somewhat obsessive, about gathering data and learning from it. I don’t mean someone who simply stays up to date with TechCrunch and Mashable and loves to find articles to share via social media. Rather, a great sponge does three things:

1. Learns from mentors, advisors and peers. Sponges always surround themselves with people who can help them. They build and tap strong advisor networks. And for everyone they encounter, they ask questions, listen, and learn new things.

2. Studies heroes. A great sponge will typically have one or two individuals he or she considers heroes and will soak up everything possible about that person. Heroes don’t have to be business people. For instance, an early hero of mine was the Russian novelist Vladimir Nabokov. I found myself inspired more by his writing quirks than by his books or writing style. For instance, he was a serious lepidopterist, studying butterflies and moths (one he discovered is even named after him). I now value information obsession, which has helped me launch and build businesses. He also developed his novels using index cards, which he would arrange and rearrange. I find that writing speeches on cards helps me organize and reshuffle my points, if necessary. Nabokov compared the way he wrote to building a bird’s nest, and claimed that his notes made up a “kaleidoscopic arrangement of broken impressions.” I view my process of developing a company as establishing a set of elements that slowly form a bird’s nest.

3. Reads voraciously. Sponges tend to want to take in as much information as possible. I’m not talking about staying up to speed on 140-character Twitter blasts but rather consuming fully-developed content. And it doesn’t need to be about business. Sponges may devour fantasy or fiction. They may read instruction manuals front to back. It doesn’t matter. They feed on as much information as they can absorb.

But being a sponge is only part of what it takes to be a success in business. A business leader must also be a stone. There are two main characteristics of stone behavior: First, these determined individuals aren’t the smartest people in the room, but they work harder than everyone else. Secondly, stones have incredible strength of conviction. They are tough-minded and believe in whatever they are pursuing or doing, regardless of the challenges, hurdles, naysayers, and failures they encounter.

Stones do not have to barely scrape by and consider it a badge of honor to crash on a blow-up mattress in a start-up’s office. That happens sometimes, but it’s unnecessary. Consider Sidney Frank, who at the ripe age of 77 founded Grey Goose vodka. Already wealthy from previous ventures, he spent countless hours crafting one of the world’s most recognized brands, and he sold it five years later for $2 billion. I can bet you he wasn’t crashing on a blow-up mattress, but he did work relentlessly to make Grey Goose a hit.

Whether a business student or a successful entrepreneur, a Stone, like a Sponge, does three things:

1. Displays fearlessness—and even shamelessness. Stones don’t just work 24/7; they work every angle. Consider Rajat Suri, the founder of E la Carte, which makes tabletop ordering systems for restaurants. He once recommended that I eat at a sushi place in Palo Alto, because of a  rumor that Steve Jobs ate there. I went expecting little more than good sushi but, as luck would have it, Jobs walked in halfway through the meal. I thought that was cool, snapped a pic of him from afar, and left, eventually emailing Rajat to thank him for suggesting the spot. What did Rajat, tireless opportunist and stone, do? He dashed to the restaurant, secured a seat next to Jobs, and started toying around with an E la Carte device as the Apple chief looked over his shoulder. Then there is Jason Jacobs, of Fitnesskeeper. He is known to run entire marathons dressed up in a full-sized iPhone suit with his company’s RunKeeper application illustrated on the front. Yes, that’s going the extra mile.

2. Believes the impossible is possible. When my partners and I founded BzzAgent, my fourth startup, we were turned down by nearly 200 different investors. We were actually thrown out of agencies, and marketers wouldn’t try our word-of-mouth marketing product even for free. My family did an actual intervention, where they sat me down and tried to talk me out of pursuing the business. But we persevered, believing above all else that the concept of BzzAgent was possible. At last we persuaded some clients to come on board. Three years later we were profitable, on $3 million in revenue, and we raised our first round of outside capital. By 2004 BzzAgent was a real, growing company. But only because we believed, beyond all else. (Our tenacity paid off: BzzAgent was purchased by a unit of Tesco this year.)

3. Engages in multiple projects at once. This is perhaps the most polarizing behavior that a stone (and sponge) will typically exhibit. Sponges and stones, by their nature, have incredible curiosity and, often, ideas and energy to burn. For example, Elon Musk currently runs Tesla, but he also heads up SpaceX, a space exploration company. And Jack Dorsey is back at Twitter, but he still runs Square, a mobile payments start-up. One of the greatest errors an investor, advisor or mentor can make is to try to get a multitasking stone to focus on just one opportunity. Activity is likely part of that person’s DNA, and he or she is just trying to feed an immense appetite for knowledge, create new connections, and take advantage of ideas efficiently. We need to allow more entrepreneurs and leaders to pursue all the challenges that inspire them. If they’re the right people, they’ll know how to manage their time. They already work harder than normal people and, more important, their various projects will only accelerate their absorption of data and information. In fact, if someone isn’t interested in multiple concepts, is it possible that’s not a sponge and stone at all?

In all likelihood you’re probably not the next Sergey Brin or Jeff Bezos. But don’t despair. If you are starting a company, responsible for part of an organization, or making bets on entrepreneurs, you are most likely to succeed if you act as both a sponge and a stone—or if you align yourself with that kind of person.

The Importance of Being Humble

Thursday, September 15th, 2011

This is a cross-post of an article Dave Balter wrote here for CNBC.com.  For more discussions and thoughts on the importance of humility in business leaders, check out HumilityImperative.com.

We’re living in an era where many leaders are put on a pedestal.

CEOs are conveyed as all-powerful celebrities, and startup entrepreneurs are being given John Wayne-like hero treatment.

It’s no surprise then that many are showing signs of a fatal flaw: acting without humility.

I’d argue we’re entering an era where outsized egos are a warning sign of impending failure. Fail to keep yours in check and the only thing you’ll be leading is the search for a new job.

We’re seeing signals of this all around us.

For most of her career, Carol Bartz’s strong suit certainly wasn’t her humility, and Yahoo’s shareholders can attest to the result of that. Dominique Strauss-Kahn’s ego (and questionable morals) reportedly gave him a sense of invincibility, which cost DSK the French Presidency and any potential legacy. Hewlett-Packard had a fabulous CEO in Mark Hurd, until he resigned in what HP’s own general counsel called a, “profound lack of judgment that seriously undermined his credibility and damaged his effectiveness.”

While on a much different scale, startup CEOs and entrepreneurs are among the most ego-fueled leaders. In fact, I’d argue that today’s easy-to-get-funding and it’s-cool-to-be-a-CEO economy is actually fostering a sense of grandiosity that will eventually be the majority’s undoing. In NYC alone there are now dozens of incubators – from DreamIt to Tipping Point Partners and Betaworks and Startl – making it easy to leave your day job and become a startup CEO in seconds. Sites like Angel List are making it all too easy to become an investor or the invested. Even the awesome entrepreneur and investor, Naval Ravikant is being given the “you’re-amazing, just-add-water-to-grow-your-ego” treatment in this NY Times piece.

I recently returned from San Francisco where I saw at least a dozen startups, each with more than 20,000 square feet of space for fewer than 40 employees. “We’re going to grow fast,” their effusive leaders – fresh with cash – would boast.

But if the funded and funders don’t change something fast, the end is nigh.

And it’s not the money that’s the issue. It’s the hubris that comes with it.

I know of what I speak because I had my own great press, easy money and 22,000 square feet (to be exact) –and the ego that came with it nearly cost me my fourth startup, BzzAgent. Launched in 2001, by 2005 we were featured in a cover story in The New York Times Magazine and had A-list angel and venture investors. We were arguably the first company to monetize social media, with a network of volunteer consumers who shared their opinions with peers about products and services. We had real revenues and the best clients.

We. Were. Awesome.

But all of that led us to ignore the fundamental necessity of humility. One of the defining moments of the business came in late 2005 when a young buck showed up at our office and asked for a job. After a discussion, we politely declined with a “nice try, kid” and sent him on his way. He returned a few months later to thank us for chatting with him, and to let us know that he had taken a job at this thing called Facebook, which had 50,000 members (compared to our then 250,000) and no revenue model – and he’d be the 12th employee. I’ll never forget us laughing about the silly premise of Facebook after he left.

He eventually was a bigwig with Facebook’s East Coast sales and someone I had to call to “kiss the ring” if we wanted to get things done with Facebook (and his boss was a guy I used to hawk t-shirts to in the entertainment industry, no less). My ego made me underestimate them until they changed BzzAgent’s business forever.

This being just one story of our outsized egos, we had to learn our lessons the hard way.

By 2009, we had to cut nearly 50% of our staff and we spent the better part of a year reconsidering our business. I personally began the process of learning humility. I learned to listen more—to colleagues, friends, prospective employees, family. I was forced to trust my peers. I paid close attention to competitors and became thankful for every day we were fortunate enough to be running our business. We eventually turned things around, rebuilt and sold the company earlier this year for a sizeable return to a unit of TESCO PLC.

But only because we stopped acting like the press and funding made us more valuable than we actually were.

And that’s the lesson every single CEO, entrepreneur and leader needs to learn now. It’s never too early to start acting with the humility that can make you smarter—and save your business. This is one reason I helped develop The Humility Imperative project, a mashup of art and the collected stories of humble and ego-fueled leaders. If just one or two entrepreneurs learn this lesson before it’s too late, then we’ll consider this a success.

As for Carol Bartz, head of Yahoo until last week, some see her last email to Yahoo employees—“I’ve just been fired” — as an overly emotional and career-killing admission, but I see something different. I see someone who found humility and didn’t spin the facts into a mutual parting of ways. She was fired and she said as much, which is about as humble as you can get.

Are You Willing to Chase a Pig?

Thursday, August 4th, 2011

Having the willingness to get your hands dirty and to do wherever it takes is part of what it takes to be a great leader.  Even if it means chasing a pig like Mike Rowe from Dirty Jobs.   At least that’s how Guy Kawasaki looks at it, and a lot of people agree with him.

This is a reference to the story Guy submitted to our newest project, the 100 Days of Humility. Check it out here.

100 Days of Humility (www.humilityimperative.com) is about spreading the message about the importance of humility in leaders. We’ve all experienced how damaging the actions of an ego-driven leader can be to a business. The leaders able to balance their determination with a strong dose of humility are the most effective, and most successful, leaders among us. This site is the place for sharing the thoughts, anecdotes and personal stories that motivate us to lead our lives and our businesses with humility.

The idea for this project came out of the tremendous response our CEO, Dave Balter, received when his article “The Humility Imperative: CEOs, Keep Your Arrogance in Check” was published in Inc. Magazine.  In the article, Dave describes his own bout with ego and how he overcame it to successfully return BzzAgent to growth and complete a sale of the company to dunnhumby.  The response to the article was overwhelming. Personal notes of gratitude and deeply personal stories about ego and humility were flooding in.  Dave knew he hit a nerve.  The site www.humilityimperative.com was born  to continue the conversation. Visitors can submit a story, vote for their favorites with a Facebook “Like”, and take an Oath of Humility themselves.

Every week we select a few of the stories and our artist in residence, Seth Minkin, visualizes the story in a painting. That’s his painting for Guy Kawasaki’s story at the top of this post. We’ve got some great ones here from others including Seth Godin.

As the title implies, this is only a 100 day initiative. The clock is ticking so check out all the great stories, “Like” your favorites and think how humility can make you a better leader.