Posts Tagged ‘facebook’

Where Consumers Go, Marketers Will Follow

Friday, January 27th, 2012

It’s no surprise that with the increasing popularity of Facebook and Twitter (Facebook usage continued to grow 40% since October 2011), more marketers are also spending more time on these social sites.  As other social sites have started to attract more users, like YouTube and Tumblr, which saw an increase of 172% in audience size from 2010 to 2011, according to a comScore report, marketers have decided to branch out of their social networking comfort zones and join them.

70% of US marketers believe that their next step in social media is to increase their presence across multiple social media platforms, according to an article on eMarketer.  This makes sense since 88% of marketers have already found their way to Facebook and 83% are already active on Twitter.

Facebook can expect to see an additional 6% of those not already engaged on the site, while 8% of non-Tweeters plan to use the site within the coming year. An additional 28% of marketers plan to increase their use of blogs  and 18% want to begin marketing on YouTube.

Sites like Pinterest that are seeing an increase in usage can expect more and more marketers to appear. The site saw a 512% increase in time spent on the site since May 2011.  Pinterest follows right behind Facebook and Tumblr when it comes to time spent on the site and as the trend shows, it is only a matter of time before marketers and brands flock to these sites as well to keep up with their consumers.

 

 

 

On Facebook, Brands are from Mars and Consumers are from Venus

Wednesday, January 11th, 2012

Like the metaphor from the famous relationship book from the 90’s, sometimes it seems brands and consumers communicate so differently, it’s like they are from different planets. Especially when they connect on Facebook.

Take a look at some of the findings from the “Social Brand Experience” report from the CMO Council.  They interviewed both brands and consumers about their use of social media and some of the differences are eye-opening.  It seems that Brands are still very preoccupied with themselves on Facebook.  They are missing the real reason people visit them on Facebook, and more importantly, they are missing a tremendous opportunity to recognize and cultivate their very best customers who are looking to deepen their relationship with the brand.

When brands were asked why they believe customers “Like” their brand on Facebook, most said it was because of all the great content they put on the page.  “The content is agreeable” was the top response with 57% of respondents.  Loyalty and advocacy are afterthoughts.  It’s not until you get down to the bottom of the list do you find things like “loyal customers” and interest in connecting and helping with other customers.

When it comes to responding to “likes”, marketers know its about engagement and continuing the conversation. Although, it is funny that more that 20% of them have no idea. And it’s scary that more companies think this means they can deliver more advertising (10%) than think they should be rewarding advocacy and brand champions (7%).

Here’s the eye-opener.  When consumers were asked why they like brands on Facebook, the number one reason was “I’m a loyal customer”.  Where’s the love for agreeable content? It’s 5th on the list.

Facebook is a great place for brands and consumers to connect. But marketers need to look at what consumers are telling them in these charts. Company Facebook pages aren’t about you. Many following your page don’t care as much about all the content on the page as you do. That’s what your website is for.  Your loyal customers are seeking you out on Facebook, and many of them are eager to advocate for you by sharing their opinions and by helping others with their purchase decisions. Don’t treat them like freebie hunters.

With dunnhumby, we’ve got some exciting ways for you to identify loyal customers who are also active in social media so you can give them exactly what they are looking for – personal attention and new products to share with the world.

Photos and Videos Generate the Most Engagement

Tuesday, November 8th, 2011

Marketers are always looking for the best ways to get people involved in the conversation on Facebook.  If you ever wondered if a post, a video or a photo were more likely to get people engaged, check out this new study from digital marketing firm Web Liquid.

Web Liquid studied over 1500 interactions on Facebook pages of 16 brands to benchmark rates of engagement for each type of post. The brands they evaluated ranged from CPG companies to sports leagues with fans ranging from a few thousand to over a million.

They found that posts with photos had the strongest engagement rate at 0.37%.  This is higher than posts with videos (0.31%), text only posts (0.27%) and links (0.15%).

This is good advice if you are encouraging your customers to post their experiences with your brand.  A post with a detailed review is great, but a photo of the product in use or a video demonstration of it is even better.   This is what gets us so excited about our new iPhone app.  The BzzAgent user experience is tightly integrated with the iPhone’s camera so it’s easy to capture the “eyes of the consumer” at the moment it happens.  This is compelling content, and as this study proves, there’s nothing better at sparking conversation and engagement.

If you haven’t grabbed the app yet, you can get it here.  Try it out and let us know what you think.

If You Don’t Like Paying Facebook, Try Something That Works

Thursday, November 3rd, 2011

In the article “Big Brands Like Facebook, But They Don’t Like to Pay”, the Wall Street Journal takes us behind the scenes of the Ford “Doug” video campaign. If you haven’t seen it, Doug is the orange spokespuppet for Ford Focus. [see below] He’s in dozens of online videos cracking jokes, saving lives and having fun with the new Ford Focus. He’s this year’s Old Spice guy. He’s funny and it all works.

To introduce Doug and get people sharing the videos with their friends, Ford bought Facebook ads to promote it. Lots of them. They stopped buying when they reached 10,000 “Likes” because they felt consumer sharing could take it from there.

My question is, why didn’t they just start with consumers? Why spend all that money on advertising something they wanted to be viral? All they had to do was to find a few thousand people in their target age, income, and lifestyle groups, and provide them with this exclusive new content to share with their friends and followers. These fans would have loved it and it would have spread further with more enthusiasm and cost a lot less money.

Why is every brand’s first reaction to start pushing ads at people? Especially for something that’s meant to be viral. Just because an ad is on Facebook doesn’t make it social. It’s still an ad meant to interrupt people. Besides, they don’t work very well. From the article:

Ford found that only buying ads encouraging people to “Like” its autos didn’t necessarily lead to long-term relationships. “You can give them money, and they can give you Likes,” said Mr. Kelly, “but the question is, what is the value of those Likes?”

Mr Kelly is Ford’s head of digital marketing. He knows there’s not a lot to get marketers excited about a “like”. In Facebook now, ”likes” are noise that end up in the firehose of data in the ticker. They have no engagement, they are hardly noticed and they do little to make an impression on someone’s followers.

If Ford started by connecting with their best customers and those with their ideal profile on Facebook, they would have had an army of advocates enthusiastically discussing something funny about a product they love with everyone they come across. These wouldn’t be meaningless “likes”, they’d be the kind of detailed opinions and recommendations that people want to see from their friends.

This is social discovery and this is what marketing on Facebook is all about. So if you don’t like paying for Facebook, do what gets your product discovered and shared. Connect with customers and brand advocates on Facebook so they can build the quality relationships that turn into sales for your brand.

Here’s Doug’s farewell message…

The Writing’s on the Wall, Life After the Facebook Like

Monday, October 3rd, 2011

This is a cross-post with the iMediaConnection blog

The recent Facebook redesign will mean some big changes to the way marketers approach the site. There is now a lot less to like about the Like. The writing is on the wall, and it’s been there for some time.

Its easy to see why marketers focused on the Like. They are easy to get, they showed up in everyone’s newsfeed and they provide a simple measure of a page’s popularity. The problem is they aren’t all that meaningful and they were just contributing to the noise.

In the new Facebook, a hierarchy of content has emerged. Posts and Likes aren’t appearing in the newsfeed automatically anymore. A new ticker section on the right side of the page has a constantly updated stream of user activities. Likes, comments, happy birthday wishes for the guy you met at your cousin’s barbecue, and the songs friends are listening to on Spotify are all moving to the ticker. It may be interesting to see that someone is still rocking out to Kansas, but it’s not that important. That’s why it’s here. If you are making posts just to fill the space, this is where it will end up. Just a drop of water in an endless sea.

The main newsfeed is the prominent part of the page and this where the important stuff appears. It’s a personal newspaper created by followers and the people they find interesting. When people are talking about your product in detail and sharing photos, video and links, it will be featured here.

A new Timelines feature will ensure these conversations live forever. Timelines take everything someone has done on Facebook and presents it chronologically by category so others can easily see your posts, actions and experiences shared over time.

Forrester Research called Timelines “word of mouth on steroids”. Sean Corcoran wrote:

“As the ability to share experiences matures, companies that are effective in getting influentials to speak on their behalf will succeed more. This will make two key skills even that much more important in the future: 1) providing great product experiences that people will share; and 2) getting customers to become advocates who share on your behalf over the long term.”

Facebook’s product director summed it all up when he said:

“Marketing on Facebook is all about social discovery, which is how you learn things from your friends.”

Some say this new hierarchy punishes brands. If they make a lot of meaningless posts, it does. Isn’t that good for everybody? Maybe it’s Facebook’s way to push brands to buy ads. Or maybe it’s because people just don’t find posts and pages from all that interesting. Either way, the game has changed.

With the new Facebook, effective social marketing is a whole lot better than a Like. If you want to get your brand included in the conversation, you have to break through the clutter. You can’t do it alone. You have to get customers excited about your brand so they use their Walls to tell your story.

Your Facebook Friends Are Closer Than You Think

Thursday, June 2nd, 2011

Facebook may be great for keeping in touch with old classmates around the world and long lost relatives, but on average, half of our Facebook connections live in the same area as we do.

That’s what we saw when we analyzed BzzAgent friend connections recently.  Of the friends who made their location publically available, an average of 50% of each person’s friends live in the same state as they do. Whether it was east coast or west, large states or small, or even red and blue states – it doesn’t matter. On average, 50% of our friends drive cars with the same license plates as we do.

Try it yourself. Tools like Where My Friends Be and My Friend Map will give you maps like these:

This stat is very important for marketers.  Online social media has a very real impact on our daily lives. What catches our attention when we are online with our friends influences what we discuss and what we buy when we are offline.

The crossover effect between our digital and physical worlds is particularly important if you don’t own your own sales channel. If your product is sold through retail outlets your personal interactions with consumers are limited.  Social media is really the only opportunity you have to interact with them before they make a purchase decision.

A customer raving about your new product on Facebook can reach people all over the world. But half of those they touch live in the same area and can easily hop in the car to shop at the very same store.

A recent Yahoo study says that the web has killed impulse shopping.  The study states that shopping has become social and consumers are making it fun by engaging friends, family and even strangers in social media to make a decision.  To me, this doesn’t mean that impulse shopping is dead at all.   It means the days of consumers reacting impulsively to messages from marketers are dead and gone, but the honest recommendation of a friend will always get us jumping to buy a great product.

Your Facebook Page is Not Enough

Thursday, April 7th, 2011

If you want to use social media to influence product sales, it’s not what you put on your Facebook page, it’s what consumers put on theirs.

That’s the takeaway from a recent GroupM and comScore study about the consumer path to purchase. They studied the web activities of online shoppers 90 days before a purchase and found that just 1% of purchasers engaged with the brand’s Facebook, Twitter or YouTube pages before the sale.  But that doesn’t mean that social isn’t influential, its just the wrong social media. People are looking for each other.  16% of purchasers were involved with user-review content posted on social media sites about the company.

Marketers need to look beyond their own branded social media pages and focus on starting conversations all across the web where their customers live and play. Reviews from friends and other users of the product are the strongest influence on sales, and that purchase decision may happen long before they consider your brand, let alone take the time to visit your Facebook page. Consumers know where their friends talk about products and the message has to come from their own Facebook pages and communities.

Paid search ads have long been the marketer’s tool for driving ROI online, but this study also shows that search really needs social to be effective.  People who buy online are almost as likely to use a combination of search and social resources (48%) as they are to just use search (51%) prior to the sale  In fact, when consumers were exposed to both brand-specific search results and social media, search response rates increased by 94%. What search marketer wouldn’t like to see a performance boost like that? For two media formats that are so tightly intertwined, isn’t it funny that in most companies search and social live in completely different departments?

If that wasn’t enough, ForeSee indexed a variety of media sources based on their ability to influence an online purchase. As you can see below, the top 3 sources are all reviews from consumers or close friends.  Messages from the company Facebook page are down at #7. Interestingly, search engines are at the bottom of the list.

Source: ForSee “Social Media Marketing, Do Retail Results Justify Investment?”

How to Keep Your Facebook Fans

Wednesday, February 23rd, 2011

It takes a lot of work to build a strong base of followers on your Facebook page, but it can be very easy to lose them if you treat them like marketing targets.  Exact Target has proved this in their new study, The Social Break-Up.  1,500 web users were asked about their motivations for unfanning, unfollowing and unsubscribing from marketing campaigns on Facebook.  Here are their top reasons:

Consumers understand now more than ever that they are in control of marketers’ messages and will punish irrelevant, voluminous or boring messages by cutting off marketers means of direct communication.  – Jeff Rohrs, principal of ExactTarget’s Marketing Research and Education Group

A quality Facebook page community  is about the users and their discussions about your products.  Consumers want you to be part of the conversation, but they don’t want you to dominate it.   People are here for conversation, so company posts that are too frequent, repetitive and promotional are going to drive your “friends” away in a hurry.

Posts about your TV ad or your clever viral video aren’t that interesting either.   They may generate a lot of comments on the wall, but they don’t offer anything interesting about your product and the they get old fast.

Your company Facebook page can be one of your most effective sales tools, if you don’t treat it like a sales tool.  Here are some Facebook ideas that will keep your followers sticking around.

  • Make it about your product. Encourage conversation about you product, how it is used and how it is working for others. People want to hear from each other more than they want to hear from you. Meaningful product discussions between customers will keep followers interested and it will create the content that will attract others gathering information for purchase decision. Encourage reviews, ask questions, and solicit ideas.
  • Share something unique. Many join company Facebook pages for access to coupons and unique promotions.  Fans of your brand also value exclusive content like photos, videos and information about special events.  Give people a reason to join your page and treat them like VIPs.  If they are spending time with your page and sharing the good word about your product across the web, they are the best VIPs you can get.
  • Post daily. As we’ve seen above, frequency is important so don’t overdue it or post something to fill the space. Increase frequency if followers are asking questions and looking for more information.
  • Show your personality. You are starting a discussion here – people want to talk to other people not a machine or a press release.  Be open, inviting and personable. In some product categories, this may be the only human interaction a customer has directly with your brand.

The World Series of Social Media

Monday, October 25th, 2010

The Rangers and Giants may be getting ready to start this year’s World Series, but the battle between two giants of the web is shaping up to be the real fall classic this year.  Google and Facebook are lining up their biggest sluggers to become the dominate team in the social media game.

Lets breakdown the matchup:

Google

Google’s dominance of the web has suffered from a series of lackluster performances in the social game. As a company built on algorithms, mastering the social side of the web experience has been a problem.  An interesting article in the NY Times has a quote from an anonymous former employee saying that social just not part of Google’s makeup:

(more…)

The 6 Phases of Social Media (as told by Energy Drinks)

Wednesday, April 7th, 2010

The other day I was attacked by a commercial for 5-hour energy drink.  They claim to be a purer version of every other energy drink on the market.  It dawned on me that 5-Hour had entered an established market with entrenched leaders – and with effective positioning and distribution, had managed to take a leadership position.  “Where the hell did these guys come from?” I asked myself.  Ironically, this isn’t all too different from the question one might ask about new social media platforms.  By tomorrow, today’s dominant player may be yesterday’s news.  And yesterday’s unknown startup may be sucking up countless hours of your time by year’s end.

In an incredibly short period of time, social media has seen massive shifts in dominance.  I got to wondering: if social media were an energy drink, which platform would be 5-Hour.  Then my OCD took over and here’s how it all turned out…

Phase 1:  Soda is Friendster

The earliest days of social media was all about Friendster, which began the revolution of a whole new way to communicate with your peers.  It was fun and different and with all the early-friending going on, made you feel like a million bucks.  But like soda (which is linked to obesity and type 2 diabetes, not to mention cavities), what felt-good going down, didn’t always meet up with expectations.   Friendster’s caffeine buzz wore off pretty quickly, and all that was left was the sugar crash.  A whole slew of new flavors were tried, like Orkut and Xanga, but they all left you with the same jittery feeling.  There had to be something better…

Phase 2:  Gatorade is LinkedIn

200px-Gatorade_logo.svgLinkedIn took all the refined sugar and colored water of early social networks and turned it into something real.  While early networks were really just a place to hang out and connect with your friends, LinkedIn gave social networking the purpose of connecting for business.  And while Gatorade’s neon glow clearly isn’t a naturally occurring organic element, they also had a purpose:  electrolytes intended to fuel athletes and sports junkies.  Both LinkedIn and Gatorade resisted the urge to achieve trendiness; they weren’t meant to be mixed with booze for fun downtime.  You didn’t take Gatorade if you weren’t serious about thinking touchdown.  LinkedIn proved it was time to take social media seriously.

Phase 3:  Monster is My Space

MonsterEnergyDrinkLogo1Then along comes My Space.  They were big and bad and after 3 minutes on their site, you started feeling crazy all over.  A My Space page was straight out of the web circa ‘95: flashy banners and crazy multi-colored fonts surrounded by blinking marching ants.  But those nutty kids got it and Rupert snapped it up for gobs of millions, so it seemed like there might be some real magic there.  Monster Energy Drink comes in an oversized can, the logo is fluorescent green and its tag line is “unleash the beast.”  If you wanted to slam something that would make you dizzy, Monster was it.   But then oversized wasn’t so cool anymore, and that was that.  As for MySpace, their meteoric rise to stardom was only matched by the G-force inducing rate of its fall.  Out of the ashes, they have become a go-to destination for talking about the latest teen boy band or undiscovered gal creating acoustic rock tunes in her dorm room.  In what can only be described as an incredible coincidence, Monster was unseated by Rock Star, whose URL is rockstar69.com – go figure…

Phase 4: Red Bull is Facebook

170px-Red_Bull.svgIn 1997, Red Bull was introduced in the US and made a slow, plodding path toward dominance.  By 2009 they dominated with nearly half the market share of all energy drinks in the US.  Sounds a lot like Facebook’s rise to power and their current stranglehold on the social media economy. Red Bull’s brand was masterfully developed through fly-in-the-face-of-normalcy sporting events and the mystery surrounding their bull-testicle ingredient, Taurine.  Facebook has had its own fair share of fly-in-the-face-of-normalcy moments, which can best be documented by any network-tv interview with CEO, Mark Zuckerberg.  There’s no doubt Red Bull has proven their staying power, and best guess is Facebook is going to do the same.

Phase 5: 5-Hour Energy Drink is Twitter

Smart marketers are a dime a dozen, but you have to hand it to the 5-Hour energy guys.  They realized that people were sick of energy drinks withBerry_bottle frightening-sounding ingredients like inositol, carnitine, creatine, or glucuronolactone; that drinking from a can the size of your bicep was too intimidating; and that mixing your energy drink was way too trendy.  Enter 5-Hour energy, the Twitter of energy drinks.  It’s small.  It’s simple.  It’s everything the rest of the drinks say they are but aren’t.   Twitter similarly is the straight-to-the-jugular of social media.  140 characters keeps it small and tidy, without all of the other social-connectivity blather.

Phase 6:  A tiny pill or something you can snort is likely Social Media’s Next Big Thing

If we’ve learned anything about social media, it’s that nothing stays the same forever.  While it’s hard to imagine a world without Facebook and Twitter’s headline-stealing dominance, it hasn’t been that long since we thought AOL was the ruler of the universe, Altavista had solved search and my Razor phone was the best mobile could provide.

Don’t look now, but something else is coming.  It’s probably right under our noses and it’s another way entirely to connect socially.  If this were an energy drink it may not even be a liquid; it would have to be gummy or powdery, or maybe furry and Tribble-like and you’ll just rub it on your forehead for a burst of adrenaline.

Speaking of which, have you seen Formspring.me yet?

Addendum: Josta is Bebo

JostalogoThis point would be irrelevant, save for the fact that Bebo is about to become AOL’s $850 million dollar mistake.   Sometime around 1995, Pepsi launched itself into the energy drink market with Josta.  With Pepsi’s marketing muscle and enormous budget, it seemed this new entrant might give others a run for their money, but 1999, Pepsi discontinued the product.  AOL tried the same sleight of hand, with the same result.  Truth is, I know a few people who tried Josta, but I can’t name a single soul who will admit to using Bebo.

The other day I was attacked by a commercial for 5-hour energy drink. They claim to be a purer version of every other energy drink on the market. It dawned on me that 5-Hour had entered an established market with entrenched leaders – and with effective positioning and distribution, had managed to take a leadership position. “Where the hell did these guys come from?” I asked myself. Ironically, this isn’t all too different from the question one might ask about new social media platforms. By tomorrow, today’s dominant player may be yesterday’s news. And yesterday’s unknown startup may be sucking up countless hours of your time by year’s end.

In an incredibly short period of time, social media has seen massive shifts in dominance. I got to wondering: if social media were an energy drink, who would be 5-Hour. Then my OCD took over and here’s how it all turned out…

Phase 1: Soda is Friendster

The earliest days of social media was all about Friendster, which began the revolution of a whole new way to communicate with your peers. It was fun and different and with all the early-friending going on, made you feel like a million bucks. But like soda, what felt-good going down, didn’t always meet up with expectations. Friendster’s caffeine buzz wore off pretty quickly, and all that was left was the sugar crash. A whole slew of new flavors were tried, like Orkut and Xanga, but they all left you with the same jittery feeling. There had to be something better…

Phase 2: Gatorade is Linked In

Linked In took all the refined sugar and colored water of early social networks and turned it into something real. While early networks were really just a place to hang out and connect with your friends, Linked In gave social networking the purpose of connecting for business. And while Gatorade’s neon glow clearly isn’t a naturally occurring organic element, they also had a purpose: electrolytes intended to fuel athletes and sports junkies. Both Linked In and Gatorade resisted the urge to achieve trendiness; they weren’t meant to be mixed with booze for fun downtime. You didn’t take Gatorade if you weren’t serious about thinking touchdown. Linked In proved it was time to take social media seriously.

Phase 3: Monster is My Space

Then along comes My Space. They were big and bad and after 3 minutes on their site, you started feeling crazy all over. A My Space page was straight out of the web circa ‘95: flashy banners and crazy multi-colored fonts surrounded by blinking marching ants. But those nutty kids got it and Rupert snapped it up for gobs of millions, so it seemed like there might be some real magic there. Monster Energy Drink comes in an oversized can, the logo is fluorescent green and its tag line is “unleash the beast.” If you wanted to slam something that would make you dizzy, Monster was it. But then oversized wasn’t so cool anymore, and that was that. As for MySpace, their meteoric rise to stardom was only matched by the G-force inducing rate of its fall. Out of the ashes, they have become a go-to destination for talking about the latest teen boy band or undiscovered gal creating acoustic rock tunes in her dorm room. In what can only be described as an incredible coincidence, Monster was unseated by Rock Star, whose URL is rockstar69.com – go figure…

Phase 4: Red Bull is Facebook

In 1997, Red Bull was introduced in the US and made a slow, plodding path toward dominance. By 2009 they dominated with nearly half the market share of all energy drinks in the US. Sounds a lot like Facebook’s rise to power and their current stranglehold on the social media economy. Red Bull’s brand was masterfully developed through fly-in-the-face-of-normalcy sporting events and the mystery surrounding their bull-testicle ingredient, Taurine. Facebook has had its own fair share of fly-in-the-face-of-normalcy moments, which can best be documented by any network-tv interview with CEO, Mark Zuckerberg. There’s no doubt Red Bull has proven their staying power, and best guess is Facebook is going to do the same.

Phase 5: Twitter is 5-Hour Energy Drink

Smart marketers are a dime a dozen, but you have to hand it to the 5-Hour energy guys. They realized that people were sick of energy drinks with frightening-sounding ingredients like inositol, carnitine, creatine, or glucuronolactone; that drinking from a can the size of your bicep was too intimidating; and that mixing your energy drink was way too trendy. Enter 5-Hour energy, the Twitter of energy drinks. It’s small. It’s simple. It’s everything the rest of the drinks say they are but aren’t. Twitter similarly is the straight-to-the-jugular of social media. 140 characters keeps it small and tidy, without all of the other social-connectivity blather.

Phase 6: A tiny pill or something you can snort is likely Social Media’s Next Big Thing

If we’ve learned anything about social media, it’s that nothing stays the same forever. While it’s hard to imagine a world without Facebook and Twitter’s headline-stealing dominance, it hasn’t been that long since we thought AOL was the ruler of the universe, Altavista had solved search and my Razor phone was the best mobile could provide.

Don’t look now, but something else is coming. It’s probably right under our noses and it’s another way entirely to connect socially. If this were an energy drink it may not even be a liquid; it would have to be gummy or powdery, or maybe furry and Tribble-like and you’ll just rub it on your forehead for a burst of adrenaline.

Speaking of which, have you seen Formspring.me yet?

Addendum: Josta is Bebo

This point would be irrelevant, save for the fact that Bebo is about to become AOL’s $850 million dollar mistake. Sometime around 1995, Pepsi launched itself into the energy drink market with Josta. With Pepsi’s marketing muscle and enormous budget, it seemed this new entrant might give others a run for their money, but 1999, Pepsi discontinued the product. AOL tried the same sleight of hand, with the same result. Truth is, I know a few people who tried Josta, but I can’t name a single soul who will admit to using Bebo.