What Hypeworthies Finalists Tell Us About Shopping Trends

Posted by Brian Cavoli on April 10th, 2012 in ,

The finalists for the first-ever Hypeworthies awards were just announced. The Hypeworthies recognizes hot new supermarket products that are getting people talking online and generating big sales at the cash register. Seventy-eight new products in 13 categories were nominated by consumers as fan favorites. There are some fantastic new products here including everything from Kleenex Cool Touch to Franks’ RedHot and from Crest’s White Vivid toothpaste to Special K Dark Chocolate. Check out the entire list at www.hypeworthies.com.

Consumers are now voting on the finalists in each category through social media and sharing thoughts on why the product should win. With over 50,000 social votes cast so far, it’s clear that these products can get people excited. At the end of April, an esteemed panel of judges from several top marketing and research firms will review all the entries and announce the winners during a live event on May 3. It’s kinda like American Idol for groceries without creepy comments from Steven Tyler. Got it dawg?

It’s fascinating to see what products are hot in shopping carts across the country right now. A few of these new gems have started generating hype in my household now. But what’s most interesting is what this array of products tells us about the current trends shaping shopper behaviors today. Looking at all the products nominated for the Hypeworthies, the following three shopping trends emerge.

1. Heart Healthy

The most common attribute across all the Hypeworthies finalists is health. We have an entire category just for diet-friendly foods, but skinny, low-fat, light, multigrain and diet show up in almost every category. Some of the personal care products are organic and even our pets are eating like they are training for a marathon.

Decadent treats like Hershey’s Pieces are generating a lot of discussion, but most of the other candy products are Skinny Cow and all natural.

Americans are obsessed with healthy eating. The Food Marketing Institute reports that about half (46%) of food shoppers are very concerned about the nutrient content of their food. This number has risen 5% in the past 2 years. This is especially true among women. According to Mintel, women in all age groups are highly likely to say that living a healthy lifestyle is important to them. As they age, women say the importance of living a healthy lifestyle increases. Makes that Skinnygirl Sangria nominated in the alcoholic beverages category sound even more appealing right now, doesn’t it?

2. Traditional Fruit Flavors

The second most common Hypeworthies trend is fruit flavoring. You might think this is somewhat related to the health point above, but it’s not. This is more about taste. I’m not sure anyone buys Mixed Berry 7-Up, Starburst Morph or Sour Patch Kids Berries for their nutritional value.

Traditional fruit flavors like these are making a big comeback. They are now one of the top flavors in all new food products, and a lot of the growth has come at the expense of “superfruits”. The superfruit rage of a couple years ago has all but dried up. Acai and pomegranate were top 5 flavors in 2009, now they are both down in the 18 to 20 range. Elizabeth Sloan, Contributing Editor of Food Technology, said that superfruits appealed to a very specific type of consumer, and they’ve moved on to other products like herbs like cloves and oregano for a more concentrated antioxidant punch.

Hypeworthies voters must have spring vacations on the brain. Tropical fruit flavors like mangos, coconuts, cherry and banana flavors seem to be everyone’s favorite.

3. Portability

The third most common Hypeworthies theme is portability. We are constantly on the go and we want our products to move as fast as we do. That means they have simple to use and easy to take along with us. Whether its Starbucks Veranda Blend single serve instant coffee packets, Oscar Meyer’s Lunch Combos or the immensely popular Tide detergent pods, consumers want products that give them quality in a small package.

Mintel says this “less is more” thinking is linked to convenience and value. Consumers are buying single use packaged items rather than more costly, larger items. Like the Starbucks, Oscar Meyer and Tide pods products, portions are pre-measured so consumers can take exactly what they need without worrying about waste.

 Hypeworthies judging is going on right now, so if you have an idol among these potential superstar products, visit www.hypeworthies.com and tell the judges why your favorites should win.

 

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Over 50,000 Social Votes Placed for The Hypeworthies So Far

Posted by Sarah Hodges on April 6th, 2012 in ,

Wow—you’ve been busy bees! In less than two weeks, over 50,000 thousand social media votes have been placed for The Hypeworthies.

You clearly crave cocktails! The Alcoholic Beverages category is a tight race between Parrot Bay Freeze & Squeeze Mango Daiquiri Tropical Malt Drink, Skinny Girl Sangria, Smirnoff Signature Screwdriver and Pinnacle Cake Vodka, with over 1,000 votes each.  You never know…with time left to vote, a new Hypeworthies star could always emerge in this category.

Tide Pods Mystic Forest are cleaning house in the Household Products category, but don’t count out Ziploc VersaGlass Containers and Reynold’s Wrap Non-Stick Pan Liner (we know what we’ll be using to batch up baked goods for the family this weekend!).

Our mouths water just thinking about Hershey’s Pieces Milk Chocolate with Almonds, and clearly yours do to…they’re a fan favorite in the Candy & Gum category. Looking for a tasty treat that’s light on calories? Check out Skinny Cow Dreamy Clusters, a chocolately delight that’s stocking up on votes in the Diet Friendly category.

The race is on, the competition’s hot, and it’s up to you to decide the winners. Share your favorite new products of 2012 to cast your vote for The Hypeworthies!

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Social Marketing Delivers a 6.7% Lift in Sales

Posted by Brian Cavoli on April 2nd, 2012 in ,

Here’s more proof that social marketing is a big sales driver for CPG brands. You may remember earlier this year we studied the ROI results of our social marketing programs measured with market mix modeling (MMM) analysis. This showed that social returns an average of $1.50 for every $1 spent.

This time around, we partnered with SymphonyIRI to study the lift in sales volume CPGs are seeing with social marketing. We analyzed the results of the social marketing programs we measured using their matched market analysis, and the findings were just as impressive.  When social is used to build widespread consumer advocacy, is generates an average sales lift of 6.7% for CPG brands.  Results varied slightly by product category. Food products had an average lift of 6.3%, while personal care products jumped an average of 7.2%. (Read the release)

If you are not familiar, match market analysis is proven media measurement practices used by brands to determine the retail sales lift of all types of marketing initiatives.

When applied to social marketing, the principles are the same.  Two similar geographic markets are selected, a social marketing program is exposed to people on one of the markets, and SymphonyIRI applies statistical techniques to match store-to-store sales data that isolates the sales impact of the program.  Various adjustments are made for variables like price and promotion occurring in the markets at that time.  Even though social sharing occurs nationally, our research shows there is a sufficient concentration of people in the individual’s local area to make the results statistically valid.

That means you have sales data you can plan a strategy around.  Try building a strategy around a report of “likes” and “re-tweets”.

Check out the press announcement for more details, and read about our approach to measurement in this ebook.

 

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[Infographic] It’s Salsa Madness for the Final Four

Posted by Brian Cavoli on March 29th, 2012 in ,

March Madness wraps up this weekend with the Final Four at the Superdome in New Orleans.  There’s a lot to love about March Madness – thrilling games, fantastic finishes, Cinderella stories, and as we’ll see this weekend, intense rivalries. But if there’s one thing we know about hoops fans during March Madness, it’s that they love to snack.  In fact, we buy so much salsa during March Madness it’s enough to fill 20 New Orleans streetcars stacked to the top of the Superdome.

So whether you like it thick and chunky, lime flavored or hot, join hoops fans from every team in a dome-sized bowl of delicious salsa this weekend.

 

 

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Let the voting begin! Announcing the nominees for The Hypeworthies.

Posted by Sarah Hodges on March 26th, 2012 in

Thank you for all your tweets, Facebook posts and the nominations you submitted through The Hypeworthies website during the last two weeks. It was a tight race, but a few favorites took the lead, and the final list of nominees is in! Now the power’s in your hands to cast your vote.

How long does the voting last?

Visit The Hypeworthies website to cast your vote now through April 20th. From bubbly beverages to clean concealer and breakfast biscuits, this is one impressive list of grocery goodies – don’t be afraid to get out and do some sampling! Remember to check back on April 26th to view the winners during a live awards show.

How do I cast my vote?

Get creative! Choose one of three simple ways to vote for your favorites:

1. Share your favorite products on Twitter or Facebook through The Hypeworthies website
2. Tell us why you love each of these supermarket stars
3. Upload a favorite video or photo of your choice for the winner

View the nominees!

 What are you waiting for?!

It’s up to you to choose the hottest new everyday products of 2012. Visit The Hypeworthies website, and vote for your favorites today!

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Last Day to Nominate Your Favorite New Products of 2012 for The Hypeworthies!

Posted by Sarah Hodges on March 23rd, 2012 in ,

The clock is ticking – today’s the last day to cast your nomination for  The Hypeworthies. Peruse your pantry and gaze your grocery list for the new products that make you rave and crave. Then visit The Hypeworthies website, and check back with us on Monday when the voting begins!

Two weeks ago, we launched The Hypeworthies, and the nominations have been flooding in. From salty snacks to savory and sweet treats, household helpers and pet products galore, you clearly have a few new favorites this year. With so many new products to choose from, the race is on during the final hours of the nomination period. Cast your vote to help choose the winners of The Hypeworthies!

Haven’t cast your nomination yet? What are you waiting for?! Remember, your nomination will help determine the final list of products that could win The Hypeworthies. Follow The Hypeworthies on Twitter and find The Hypeworthies on Facebook for the latest updates, and check The Hypeworthies website for the final list of nominees to cast your vote on March 26th!

 

 

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Check Out the New Mobile Optimized BzzAgent.com

Posted by Brian Cavoli on March 20th, 2012 in

Sharing opinions and recommendations about great products just got even easier for those of you who spend all your time on mobile devices.

BzzAgent just relaunched BzzAgent.com with a new responsive design approach so the site works better for Agents on any type of mobile phone. The site can now identify the device and browser you are using so it can adjust the page layout, images and navigation specifically for your phone. Talk about personal attention!

If you’ve spent any time surfing the web on your phone, you know most mobile sites are basically limited and watered-down versions of the real site. Considering we spend so much of our time on mobile devices, it’s not much fun. The new BzzAgent.com solves that by giving Agents on iPhones, Androids, Blackberries and Windows phones every feature of the desktop site.

Don’t forget, we still have an awesome iPhone app It’s been a great success with Agents and it will continue to evolve. We know not everyone has an iPhone or wants to download an app, so now you have a choice.

If you’re not on one already, hop on your phone now and check it out: www.bzzagent.com.

 

 

 

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What’s it Mean to Put Customers First?

Posted by Brian Cavoli on March 19th, 2012 in , ,

This is a cross-post from iMediaConnection.

It’s easy to say that your marketing is customer-centric. Everyone does.  But do new messages or offers based on customer market trends and surveys really put the customer first?

True customer-first marketing requires a different approach. Matt Nitzberg, EVP of Communications and Media at dunhumby, discussed this at the Promotional Marketing Association’s GameChanger Conference in Chicago last week.  He said that marketing’s got a big problem right now. There’s just way too much of it coming at consumers and it’s pushing good customers away.  I know we’ve been talking about marketing overload for years, but Matt referenced a recent Wall Street Journal article that proves this isn’t just a cliché.

The article stated that the nation’s top 100 retailers sent an average of 177 emails to each of their subscribers last year. This is up 24% from 2010, and up a whopping 87% from 2007. Some of the most aggressive retail emailers, like Neiman Marcus, sent over 500 emails last year.  That’s 10 emails every single week. Multiply that by the number of other retailers you frequent and you have one crowded inbox.

Matt’s reaction was, “if they can communicate that often and feel it is worth it, they have some very wealthy customers”. Or, he said “they are just burning them out”.  That’s exactly what’s happening for most marketers. Email open rates have dropped 34% (from 19% to 12.5%) and click rates have dropped 28% (from 3.9% to 2.8%) since 2007.

The WSJ article says there’s too much email.  Matt says that may be true, but the root problem is really a lack of relevance. Marketers aren’t using customer data to make their marketing more meaningful to each customer.  Offers are pushing products that the company wants to sell, not what might be most appropriate for the buyer. Every generic and irrelevant email screams “I don’t know what you want”. It’s insulting to your best customers and it drives them to unsubscribe. Then you’ve lost the ability to market to them again. It’s a high price to pay… probably higher than most realize.

dunnhumby has found that a brand’s best customers, those in the top tier of annual spending activity, are worth 18-20 times more than the customers in the brand’s lowest tier, those buying just a couple times a year.  But most marketers spend all their time and energy trying to get the lowest tier to buy more while marketing to their best customers like strangers.

This doesn’t happen in a customer first marketing approach. Good customers are the focus, so consistently more relevant messages make them happier and coming back to the brand more often. Getting there requires an entirely different approach to marketing. In the following chart, Matt compares a customer centric approach to the traditional brand centric style:

Here’s proof it works. Matt explained that dunnhumby’s open rates are 4 times the industry average, click rates are 5 times average, and they are riving double-digit increase in conversion and redemption rates.

Social marketing is the same thing. Your best customers love to talk about you and many would jump at the chance to participate in an advocacy program.  What’s more customer centric than a personal conversation about a product between a passionate loyal customer and their friends or online followers?

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Nominations are Rolling in for the Hypeworthies!

Posted by Sarah Hodges on March 16th, 2012 in

The Hypeworthies kicked off with a bang on Monday, and it’s been an exciting week here at BzzAgent. We turned to you to nominate your favorite new supermarket products of 2012, and you rose to the challenge! From convenient new laundry time-savers, to your favorite snacks and sweets, clearly you love to share new finds. Nominations are flooding in, and we can’t wait to see the final list of nominees.

So, who’s in the lead? We can’t tell you just yet! But we’ll fill you in on a few favorites that are clearly crowd-pleasers. Mio flavor enhancing water has more than a few fans. You’re using it to add a little punch to basic beverages. Vicki N.wrote, “It really helps water taste yummy, and it’s free of calories.” Sounds like a good way to get eight glasses a day!

You rise and shine with Emerald Breakfast on the Go, Danone Key Lime Oikos Greek Yogurt, and more. Find yourself reading your cereal box every morning as you enjoy your favorite new breakfast bites? Check out this infographic we found about the Birth of the Breakfast Cereal.

New TidePods, a detergent, stain remover and brightener are also at the top of your grocery list. “Less waste and easier to use! No Mess!” said Tina H., one of the many fans who love this laundry leader. People can’t stop buzzing about this hot new item – that’s what TheHypeworthies are all about! Shout Color Catcher, Downy Unstoppables and more are also picking up speed, so there’s still room for a few new favorites to take the lead.

It’s up to you to nominate the products you rave and crave!  Remember, whether it’s a new flavor or an entirely new product that hit the grocery aisle shelves this year, you can nominate the hottest new products of 2012 through March 23, 2012. Follow The Hypeworthies on Twitter and find The Hypeworthies on Facebook for the latest updates, and check The Hypeworthies website for the final list of nominees to cast your vote on March 26th!

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Introducing The Hypeworthies!

Posted by Brian Cavoli on March 12th, 2012 in ,

Oscar buzz may be over, but that doesn’t mean the award season is finished. In fact, a brand new award is getting people talking. It’s called the Hypeworthies, a new award from BzzAgent that recognizes today’s hottest new products.

Hot new products can generate a lot of excitement.  When you come across one that blows your hair back, you don’t want to keep it to yourself.  You want to share your experiences with everyone. Not only is it a great source of conversation, but you know others are going to find this gem of a product just an interesting as you do. Maybe they’ll try it and want to tell all their friends about it.

Hype around new products isn’t limited to cars, movies or the latest iWhatever, it’s often about the products we see every day in our supermarkets aisles.  That’s what the Hypeworthies are all about, and we need your help to nominate what’s hot in your shopping cart.

Nominate Your Favorite Products

Visit hypeworthies.com now to nominate your favorite new supermarket products.  We’ll be collecting nominations until March 23, so tell all your friends.

Finalists Announced March 26

Finalists for each product category will be announced on March 26. Come back to Hypeworthies.com on the 26th to vote for your favorites. The Hypeworthies are all about sharing our enthusiasm so we encourage you to submit your own stories and photos about these products, and discuss your favorites on Twitter and Facebook. Our panel of judges will review your recommendations along with metrics on overall consumer buzz and market sales data from leading measurement companies to select the winners in each product category. We’ve saved one category just for you, the People’s Choice award will be based entirely on your votes.

Attend the Hypeworthies Award Webinar April 26

The Hypeworthies wraps up on April 26 with a big online event to announce the winners. The event will feature several prominent marketing leaders discussing the winners in each category, consumer reactions to the products, and their recommendations for building hype that makes everyday products remarkable.  This is an event you don’t want to miss. Reserve your place now and add it to your calendar.

Join the Conversation

This is going to be fun. There’ll be a lot to talk about during the next few weeks, so stay tuned to this blog, @hypeworthies on Twitter and on Facebook at www.facebook.com/hypeworthies.  Our hype connoisseur Sarah Hodges will be leading a lot of these discussions so we hope you get involved.

 

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